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This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only. Hi There, I was with virgin media home service and sure signal was working. Recently changed to virgin media business with fixed ip. And stopped working. I have tried all sort restarting sure signal, resetting sure signal etc etc. Below is ping and tracert result:. Request timed out. Ping statistics vodafone hitron router login Trace complete.
I don't know whats happening I have contacted virgin media they said they are not blocking anything. And router settings are minimal.
And I have opened all the ports required still no go. Can some one help me on this? It is important to report all failed SureSignal V3 using the links below to:. Trading Standards: Call them on 4 Its a cable line so no MTU. Just spoke to virginmedia. Vodafone sure signal will not work with virgin media static ip service as vodafone sure signal works like vpn, other vpn service also will not work.
They will be rolling out new system after 24th october then it should work as they say. Port forwarding has been set up correctly. Virgin media business router does not have any option to vodafone hitron router login up MTU. Virgin medias ip works differently than openreach. So i cant use sure signal as well my head office vpn. Business router is different and very strict on options it called Hitron CGN4. And you can't change much there not even ipsec, vpn pass through etc. Pinging fd-fp3.
Packet needs to be fragmented but DF set. Thanks for getting in touch with us, kamark. Sorry to hear you're experiencing issues with your Vodafone Sure Signal. So that we can take a further look into this for you, please could you provide us with the following details.
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Did you mean:. View more options. If they supplied a new router, check the MTU can be set to otherwise you'll have to supply vodafone hitron router login own replacement. If port forwarding is set correctly, then it can only be fragmented packets due to MTU.
Can you check the MTU on a computer and see if it's not less then which is imperative. Cable or other. MTU is a network protocol and it will vodafone hitron router login in the router vodafone hitron router login if you cannot see the settings for it. Speak to Virgin and ask what vodafone hitron router login are using. If its less thanthats your problem.
Have you also set VPN pass through? So MTU vodafone hitron router login set at But i cannot change it in the router. Thats your issue. I told Vodafone about this over two years ago and was assured there would be a fix. SureSignal will only accept for some stupid reason of bad design as it should be adaptive. Google the router to see if you can do via telnet connection. Speak vodafone hitron router login Virgin and insist it for it to be changed.
Moderator Retired. Thanks for getting in touch with us, kamark Sorry to hear you're experiencing issues with your Vodafone Sure Signal. So that we can take a further look into this for you, please could you provide us with the following details; - Sure Signal Serial Number - Light Sequence on the Sure Signal.
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