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rockler-branding-iron-02 It was a coincidence that the limited 20 characters was exactly the amount rocklre letters and spaces rockler branding iron 02 my business name. Posted March 10, I think you are doing right by appreciating the thought and moving on. The new Woodcraft is 1. I suppose I could have made a mistake, but I triple checked.

You will get instructions via email from dropship rockler. This new process allows you to proof your final design and send it directly to our engraving machine - eliminating any potential errors. Did you not have this instruction when you ordered yours?

That process was not in effect when I ordered mine. A few years ago, I also had a problem with Rockler. It wasn't a branding iron, but I did run into a problem with their Customer Service, which I thought was not only very poor, but extremely rude.

I had been a pretty good customer up until that time, but since then hesitate to buy anything from them. In my case, I was trying to buy some pipe clamps that were on sale.

I had received a E-mail sales notice and I responded to that with that week. How I did that was perhaps part of the problem though it shouldn't have been. I called, asked about the particular model number and told them I wanted four I waited a few minutes and called back and that time asked about the item, asked if they were in stock, in which the reply was yes I repeated this later that afternoon, got the same crap and then asked for a manager.

The explanation was that they had set aside a certain number of those items and that that number had been exceeded and therefore the sale was no longer valid Bottom line is that is sort of a play on "bait and switch" and is an illegal practice here in my State.

I did end up getting my four clamps from at the sale price, but since then, Rockler is sort of soured for me. A company can limit their stock that is on sale But if the specified item is said to be on sale, then all of that specific item is on sale during the term specified.

A company cannot be arbitrary in that, for who is to say or prove that any customer ever got the sale price. It is easy to state that something is on sale just to get you to call bait , and then tell them the sale has been exceeded and that YOU now have to pay more the switch. With regard to your specific item, most any sale, where something is specifically customized to the purchaser, the responsibility of accuracy falls with the seller.

It is up to the seller to ensure that the specifics are approved by the customer and legally verified to protect to seller. If there is a complaint because the buyer does not except the final work, the seller has to make a legal argument that the work was as specified That applies to everything But it was a gift, and a gift isn't supposed to cost you money.

I didnt make a copy of my order, but I do know the name of my business, and made sure the name contain the correct amount of characters including spaces.

I suppose I could have made a mistake, but I triple checked. I really gave up on getting this tesolved and don't want to cause my son and his wife the credit card hassle, so I'll just eat it. I even told Rockler that I was going to post on the forums, but no response! Let this be a lesson to all readers.

I work in a system that is verging on digital entry with email confirmation, but still has some paper entry holdouts. One for me is bus requests. I have learned to scan the requests before sending them so that no one can argue what was submitted. I am sorry Jg that this happened to you, but thanks for sharing so others can learn and beware.

I also received one of those as a gift, but I did a online submission so there was no room for misreading. I've ordered cakes from places that required a fax or in person order because they'd had too many errors by phone.

If you want a functional iron but don't want to patronize the company, it wouldn't surprise me if a different branding iron supplier could make one for you. My understanding is that most anything brass is originally made in China, so multiple companies may have access to the same blanks.

Rockler lost my business for a year or more over some low-level goofball doing something dumb regarding online shopping. This was right after Ann took over and someone was trying to make things 'better'.

The last straw was someone wanting to charge me shipping for a gift card!?!. I heard on the forums that things had improved and I returned and have had no issues since; just lucky maybe. We all speak to retailers through our purchases.

If we expect them to just do the right thing we are too often disappointed. You went to them with a problem and they decided they do not want your business. There is little Rockler sells that cannot be had elsewhere. With 35 years in I. I habitually copy or scan everything that involves interaction with someone providing me a service. This is not the norm and like you, the average guy would ot think to copy something that is as basic as filling in your name. I'm sorry a gift turned sour. I think you are doing right by appreciating the thought and moving on.

I have a small awards and engraving business from home doing mostly school sports and academic awards. I like to have the customer send all award names and wording via email because I don't want to have to attempt to read my on hand writing from an order I took over the phone. There are still mistakes from time to time, sometimes its me and sometimes it is the customer but I have never charged for the repair.

I have probably picked up a third of my customers from word of mouth and when I inquire the past customer service is what got my foot in the door. So a repair that cost me a couple of dollars in materials and ten minutes of time can net me hundreds of dollars down the road because of customer service.

I don't understand how companies can do this math. I just got one as a gift from my wife so I have no idea what the process was but I am pleased with it. Dumb that they wouldn't at least look into it. I'd encourage you to leave a review on Rockler's website. It won't help in this case, but it may help others avoid dealing with their source. Much of what they sell can be had elsewhere. A few innovations are theirs exclusively. I use them but not often. The very least they could do, if they are being upfront with you is to show you the order that they received.

That they have not done so indicates that they have done no credible investigation into the issue. As an old Quality Assurance Manager for a high tech company, I can say that is poor procedure and performance.

That will certainly give me pause before ordering from them. I do a lot of online purchases due to Rockler Branding Iron 30 my location and have found Rockler to be expensive compared to others. I only purchase from them as the last option. While I can sympathize with the OP in the matter, the vendor is getting dumped on badly without their side of the story being heard.

The OP has also posted about this incident on another forum, with similar responses from those members. We have been in contact with this customer and provided proof and documentation of the order confirmation, which he entered directly to our manufacturer. This is a custom order and is non-returnable. I always get a kick out of seeing the name of the person who did the original work. These discoveries have inspired me to carry on the tradition with my own work.

Maybe it will bring a smile to some future woodworker. I sign my work with a pencil or a wood burning pen, depending on the project.

I save the burning pen for special work…. Most of my bowl or vessel turnings get this treatment. Also, any furniture commissions or show pieces. I have a long name so I only use my first initial followed by my last name, then the month and year. Recently I found an interesting note from the maker of an antique washstand I was restoring. Since then, I often include a note e. As part of the ordering process he provided his custom artwork in a computer file as specified by the vendor, and received his branding iron in about a month.

The unit is electric-powered and heats up for use in about 10 minutes. It is usually when a client asks me to sign a piece that I take the time. I sign my full name, just like I have since 6th grade, and I add the year of completion to make it look more official! Years ago I ordered a fire-heated branding iron to sign my projects.

The open flame is reminiscent of another era and seemed appropriate for signing projects in the age-old craft of woodworking. Order an iron that is size appropriate. And if you build large projects as well, you may want to buy a larger one as well. Go to online retailers such as www. If you have a specially designed logo, you can send the logo to www. When you get your branding iron, practice with heating it to the right temperature and then experimenting with contact time.

Too-hot an iron will smoke the wood and char the imprint making it difficult to read. Results on cedar will be much different than results on hard maple. For best results, brand onto raw unfinished wood. A varnish finish will scorch and you could get gummy hard-to-read results.

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