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Having trouble using Zoom video calling. Distant users say my video looks good, but video of Sign Into Nighthawk Router Mysql other particiapants on my screen freezes most of the time. Audio is good. Sometimes I get a message the "Internet is unstable".
I have connected ethernet cable to router port and turned off my WiFi, but same results. I'm not super-proficient on router setup, so wondering if there are some basic settings that I could change. I use Spectrum cable in the Austin, TX area.
Go to Solution. To see packet loss in Zoom, go to Zoom settings, Statistics, and then Audio tab while you are in a Zoom meeting. View solution in original post. Are you able to log into the Spectrum modem and check the cable logs to see if you are having any T3 or T4 timeouts in those logs? If you are then you may be having internet connection issues with Spectrum.
I appreciate the follow up! I do not have QoS turned on and have gigabit fiber internet. Tried being right next to the router when on a call, tried both wifi bands, nothing stops the "your internet connection is unstable" error in Zoom for me which causes audio to cut out for seconds at a time.
Other video call services haven't had this issue. It sounds like you are doing all of the "reasonable" trial and error steps.
And trying Wired versus Wi-Fi is another perspective. I too run Skype and Microsoft Teams and for both of those apps, the sending audio worked fine.
So I was dubious that I truly had an "unstable internet" issue. It was only my Zoom app that was cutting off my sending audio. This is my simple perspective. I ruled out firewall first If the same behaviour occured with or without using VPN, then it was not my firewall. These are some of the things that I did to "isolate" the issue and figure out that I had a conflict between Zoom and my Router.
You might have a different conflict. For me, my sending audio worked just fine in Zoom via the web. And I stopped seeing the "internet unable" message. Of course, using the web version of Zoom limits your functionality so this is NOT a fix just a test to help isolate the problem. Thus, Zoom web version works just fine and I did not have "unstable internet" issue. If my internet is good enough for Zoom web version than it is likely that my internet is just fine for my Zoom client.
So I stopped focusing on having a bandwidth issue and worrying about using wired versus wi-fi. Next, I reinstalled Zoom on my Windows machine. My sending audio immediately stopped working. Whether I used my VPN or not, my sending audio would not work.
Whether I used my VPN or not, my sending audio always worked. This is when I started checking for all of the "audio voice optimization" options that my Router supported and started turning them off one by one. Your Router may have other options than what mine had. Start a New Discussion. I having been having an issue with my router since I purchased it. I don't believe that it's my router, I believe that my settings are not properly done, but I am not sure how to fix it.
First, when I am attending meetings and classes via zoom, zoom keeps telling me that my internet is unstable. The other parties cannot see my camera or hear me when I talk even though my microphone and camera are turned on and working properly. Second, I play some mobile games on my phone and at times it says that my connection is unstable.
I have checked my network monitoring over zoom and it says I am using. I have 1gbps internet speeds and I get close to mps on my desktop that is hardwired, I get about mbps on my cell phone, and mbps or better on my laptop which is not hardwired.
I assume this is an issue with the QoS or antibufferbloat, but I don't know what the deal is. Now I did not have this problem with zoom or my phone when I still had Edimax Router Sign In Zoom the old router before I bought the XR, however I wanted faster speeds and for the most part I am getting them.
If you could please help me, I would greatly appreciate it. Go to Solution. View solution in original post. Thank you very much for the quick reply. Not sure why this feature would make a difference but I definitely appreciate your help. Thank you!! Visiten Status. Join Now Log In Help.
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